Inglés B1 para Profesionales de la Informática: It Consulting Expert (Nivel Oficial Marco Común Europeo)

SCORM 1. TECHNOLOGY AND SOCIETY

Grammar

- Word order in questions

- Present Simple and Present Continuous.

- Defining relative clauses.

Vocabulary

Reading: How has technology changed your life?

Writing: Technology and its potential risks.

Listening: Buying a computer.

Speaking: Let’s come back to the past.

SCORM 2. INFORMATION TECHNOLOGY

Grammar

- Past Simple regular and irregular verbs

- Past Continuous

- Questions with and without auxiliaries

- So, because, but, although

Vocabulary

Reading: The ZX Spectrum

Writing: Computers in the future

Listening: Touch screens

Speaking: The most important moment

SCORM 3. THE INTERNET

Grammar

- Going to vs Present Continuous (future arrangements)

- Will / won’t (predictions)

- Will / won’t (promises, offers, decisions)

Vocabulary

Reading: A brief history of the Internet

Writing: The Internet will change

Listening: Internet addiction

Speaking: What does the Internet mean for society?

SCORM 4. SECURITY AND SAFETY

Grammar

- Present Perfect (experience) + ever, never

- Present Perfect vs Past Simple

- Present Perfect Simple + yet, just, already

- Comparatives (as...as / less…than)

- Superlatives

Vocabulary

Reading: Internet Safety

Writing: Are you really safe?

Listening: What parents need to know about Internet Safety

Speaking: Telling stories

SCORM 5. CUSTOMERS CARE

Grammar

- Uses of the Infinitive + TO and verb + -ING

- Have to, don’t have to, must, mustn’t (Contraction: mustn’t = must not)

- Expressing movement: Prepositions of movement.

Reading

- Read about the importance of customer care in the following article.

Vocabulary

- Useful expressions to make suggestions to improve negative service.

- Customer focus.

- Customer focus follow-up.

- Useful phrases for a Rep and a customer.

Writing: List of suggestions to improve negative customer care service.

Listening: Face to face with customers.

Speaking: You are in a meeting with a possible new customer. Answer their questions.

SCORM 6. TELEPHONING AND E-MAILS/LETTERS

Grammar

- First Conditional: If + present, will + infinitive & Second Conditional: If + past, would + infinitive

- May/might + infinitive (Possibility)

- Should/shouldn’t (Advice)

Reading

Vocabulary

- Good customer-oriented telephone techniques.

- How to better understand the customer on the phone.

- Useful phrases to make phone calls.

- Exercise 1: Complete the sentences with the correct form (present or past) of phrasal verbs from the box.

- Exercise 2: Match the two parts to make sentences and questions.

- Salutations and closes in letters and emails.

- Phrases to use in formal and informal emails.

Writing: Write an email.

Listening: Phone calls.

Speaking: Spelling.

SCORM 7. MEETINGS AND PRESENTATIONS

Grammar:

- Present perfect + for and since

- Present perfect or past simple?

- Used to / Didn’t use to / Did… use to…?

Reading

- Read the following steps for giving an effective presentation.

Vocabulary

- Different type of meetings. Match the different types of meeting (1-6) with the definitions (a-f).

- Useful phrases to arrange a meeting.

- Useful phrases to start a meeting.

- Discussing facts.

- Taking part in discussions.

- Dealing with offers.

- Ending a meeting.

- Effective openings for a presentation.

- Structuring a presentation.

- Effective conclusions for a presentation.

Writing: Prepare a short presentation on one of your company’s products or services.

Listening: Chairperson talking at a meeting.

Speaking: Practising asking for and giving opinions.

SCORM 8. SOCIALISING (NETWORKING)

Grammar

- Passive: be + past participle

- So, Neither + auxiliaries

Reading: Networking trips

Vocabulary

- Safe small-talk topics.

- Welcoming visitors to your company.

- Giving directions.

- Moving from small talk to business.

- Free-time activities.

- Keeping the conversation going.

- Showing visitors around a place where you live or work.

- Recommendations to visit a place.

- Eating out: Explaining a menu.

- At a restaurant.

- Talking about family.

- At the end of a meal.

Writing: Plan a full day starting at 9 a.m. and finishing at night to make the best possible impression on two foreign potential clients.

Listening: Visiting a company.

Speaking: Socializing in a restaurant.